Policy Updated and Effective November 8, 2022
We want you to be 100% happy with your purchase. If for some reason you are not satisfied with your purchase, please refer to our return policy below. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. If the return meets all return criteria stated below, a store credit (The Tradwives Club E-Giftcard) will be issued. We do not issue refunds to the original form of payment.
- Returns must be delivered back to us within 14 calendar days from the date your order was delivered.
- Returns received after 14 calendar days will be refused. You will be responsible for return shipping charges.
- Refunds will be issued in the form of a store credit (The Tradwives Club E-Giftcard).
- If the purchase was made on our website, the E-Giftcard will be issued to the website.
- Shipping charges are non-refundable.
- We are not responsible for returned shipping costs, lost or stolen packages.
- We do not provide return labels.
- We cannot accept returns on sale items or gift cards.
- Returns must be in original, unworn condition with no stains, defects, pet hairs, smells, or any signs of wear or use. All original tags must be attached and all packing slips included in the return.
Orders cannot be changed, modified, or canceled after checkout.
If you have received a defective item please contact us directly at email@example.com within 3 business days of delivery. Please include your first and last name, order number, item name, and photo of the defect in the email. If you contact us outside of the 3 business day window the item does not qualify for replacement or return. Each item is photographed to display the true color/pattern. Although we try to accurately photograph each item, exact coloring of merchandise may vary due to indoor/outdoor lighting, various computer or mobile device screens, resolutions and more. Items with a slight variance will not be considered defective.
We do not offer exchanges. An E-Giftcard will be issued once your return is processed. We recommend placing a new order for the item you wish to exchange after the E-Giftcard is issued. We cannot always guarantee the item/size you would like to exchange will be in stock.
RETURN MAILING ADDRESS:
The Tradwives Club
11201 Ed Brown Rd.
Charlotte, NC, 2827